Tue, Jul 23|
Handling Difficult People: Dealing with People You Can’t Stand
Learn how to identify the "nasty people" and learn how to stop being manipulated by them, without being one of them!
Jul 23, 2019, 11:30 AM – 1:00 PM
Clarke University, 1550 Clarke Dr, Dubuque, IA 52001, USA
About WLN Membership
It is estimated the 20-21% of our population can be classified as difficult people. No matter where you go, there will be at least one to handle. Difficult people look for your buttons. They don’t push your buttons; they punch them! Identify the “nasty people” and learn how to stop being manipulated by them, without becoming one of them!
the four reasons why people become difficult
the ten different types of difficult people
the five action steps to respond rather than react
the five stages in controlling your emotions and responding appropriately
the fifty strategies to deal with the truly ruthless
11:30 a.m. Registration + Lunch Buffet Opens (Served in the Clarke Atrium)
Noon Program starts inside of Jansen Hall
1:00 p.m. Event concludes
WLN Not Yet Member$20.00