Handling Difficult People: Dealing with People You Can’t Stand

It is estimated the 20-21% of our population can be classified as difficult people. No matter where you go, there will be at least one to handle. Difficult people look for your buttons. They don’t push your buttons; they punch them! Identify the “nasty people” and learn how to stop being manipulated by them, without becoming one of them!

Learn:


the four reasons why people become difficult

the ten different types of difficult people


the five action steps to respond rather than react


the five stages in controlling your emotions and responding appropriately

the fifty strategies to deal with the truly ruthless

11:30 a.m. Registration + Lunch Buffet Opens (Served in the Clarke Atrium)

Noon Program starts inside of Jansen Hall

1:00 p.m. Event concludes